Privacy Policy

Last updated: August 2026

Painture respects your privacy and aims to handle personal information responsibly.

Painture is a brand of Jolly Family Company Pty Ltd, ABN 44 150 298 703, based in New South Wales, Australia.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us or enquire about our services.

1. Personal information we collect

Depending on how you interact with us, we may collect information such as:

your name
phone number
email address
suburb, address or property location
information about your property or proposed work
photographs or documents you upload or provide
messages, enquiries and correspondence with us
information you provide when requesting a quote or arranging a site visit

Our website may also collect basic technical information such as browser type, device information, website usage and IP address through website hosting, analytics or similar technologies.

2. How we collect information

We generally collect personal information directly from you when you:

submit an enquiry through our website
contact us by phone, email or other messaging service
upload photographs or documents
request a quote
arrange a site visit
engage Painture to provide services

We may also receive information through service providers that help us operate our website and business.

3. Why we collect and use personal information

We may use your personal information to:

respond to your enquiry
understand and assess your project
prepare quotations or proposals
arrange site visits
communicate with you about your project
provide painting, protective coating, cleaning or repair services
maintain business, accounting and customer records
improve our website and services
comply with legal or regulatory requirements

We will not use your personal information for unrelated purposes unless permitted or required by law.

4. Photographs and property information

Photographs and information you provide about your property may be used to help us understand the condition, access requirements and scope of a proposed project.

We do not publish customer photographs, property information or project details for marketing purposes without permission where permission is required.

5. Disclosure to service providers

We may provide personal information to third parties that help us operate our business, where reasonably necessary.

These may include providers of:

website hosting and website forms
email and communications
cloud storage
customer relationship management
accounting and bookkeeping
IT and technical support

We do not sell your personal information.

6. Overseas storage and processing

Some technology and cloud service providers we use may store or process information on servers located outside Australia.

The countries involved may vary depending on the providers and systems being used.

Where applicable, we take reasonable steps to use reputable service providers and protect the information we hold.

7. Cookies and website analytics

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the site and improve website performance.

Third-party services integrated into the website may also use cookies or similar technologies in accordance with their own privacy policies.

You can usually control or disable cookies through your browser settings, although doing so may affect some website functions.

8. How we protect information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored using secure business systems and third-party cloud services.

No internet or electronic storage system is completely secure, so we cannot guarantee absolute security.

9. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

10. Privacy enquiries and complaints

If you have a question or concern about how we have handled your personal information, please contact us.

We will review your enquiry or complaint and aim to respond within a reasonable period.

If the Privacy Act 1988 applies to us and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

11. Links to other websites

Our website may contain links to third-party websites and services, such as social media platforms, Google services and YouTube.

Those services have their own privacy practices and policies. Painture is not responsible for how third-party websites handle personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our website, business practices or legal obligations change.

The current version will be published on this page together with the date it was last updated.

13. Contact us

For privacy questions, access or correction requests, or privacy complaints, contact:

Painture
Jolly Family Company Pty Ltd
105 Ludgate st
Roselands, NSW, Australia
Phone: 04 7722 1702